08:01 11 Dec 19
I posted previously, but now that I recall, just want to acknowledge again and say thank you for all the help to Liz & Lucy.
16:36 10 Dec 19
We were in need of some basic information and an estimate to have some body work done. I first spoke with Liz, immediately she made me feel so comfortable and at ease. She was so knowledgeable and thorough, I really can’t say enough about her. I sent her the information she requested, and she got right back with me. She explained everything in great detail and answered all my questions. In being a woman, this process can be a little intimidating at times, Liz made it a better experience. I do believe she is representative of the whole staff there. If she did not know the answer, she would put me on hold and come back quickly with the answer. I did speak with one other person on a follow-up conversation, they were great as well, I regret I do not recall her name. Our situation is a little complicated, and still on going, but we would not hesitate to take any of our cars here. I will definitely recommend them to friends and family.
03:50 12 Nov 19
The crew are awesome. Isaac knew exactly what he was doing and my car turned out fantastic. Defienetly will come back to more body upgrades.
19:14 08 Nov 19
Polite, str8-up w/ you, & best prices in town!!!
19:05 18 Oct 19
Brought 2 cars in for body work and paint 🎨 they always do a factory job on everything the owner is a chill dude. Price wise you won't find anything better in riverside
18:28 08 Oct 19
I would not go anywhere else for body work or paint... My whole family goes here. Everyone is so friendly. Customer service is great!! Attention to detail is great!
17:13 26 Sep 19
I was recommended this place by a good friend of mine since my last body shop began going downhill in terms of quality. I had been turned down by multiple shops that my rubber/plastic bumpers on my car could not ever be painted (and hold paint) due to being dried out over the last 30 years in the So Cal Sun, so I'd have to get replacements. When I took the car over to Isaac and the team, they assured me that my bumpers could definitely be painted, and painted to match the rest of the car that the another shop painted about 2 years ago. He came out and assessed the car and we had a conversation like we had known each other, it never felt like a business in the sense that they only care about your money - for whatever thats worth to those that actually enjoy being treated by a shop like they actually care. I can't believe how well the paint matches, I'm a VERY picky person, especially with my cars. The quality of the paint, the masking and the buffing they did is second to none. IE Autobody takes pride in their work and it shows. I would not hesitate to recommend this place to anybody.
02:52 21 Sep 19
If I could give this business a -10 rating, I would. This place is a joke. I brought my car in on August 26th to see if it had to have the paint either buffed out or repainted. I had two separate claims through State Farm from two different instances that ruined the paint. I spoke to Isaac Gallardo, the CEO, and he told me my car needed to be repainted. I told him to go ahead and submit the supplemental claims to State Farm, so we could get going on the work. I waited a week and still heard nothing back from him. I called and Estafany, the receptionist, told me she would have him call me back. He never did. I then wait another day or two and called back again. This time I got to speak to Isaac. He told me that he had done nothing with my estimated to State Farm and that he had "dropped the ball". He stated that it was because he didn't know how to submit the claims because there were two of them. I told him he should have called me to ask to call them, or call them himself. He never said he was sorry for the delay, just that he understood because I was unhappy with his service. I didn't feel comfortable leaving my car with him for weeks to paint, to trust that he would be working on it and not just letting it sit because he couldn't even get the estimates to the insurance company in a timely manner. I then had to call State Farm, myself, and get the directions for him to write the estimates. I gave him the instructions that State Farm had given me and he stated that he would get right on it and get them submitted. I stated to him that I was having some surgery done and that he could have some extra time to get this finished. I thought that we were now on the same page, but I was wrong. This was on Thursday, September 5th. He told me he would call me on Monday, the 9th. I never received a phone call from, so I called him on Thursday the 12. I got to speak with him on that day and he stated that he was waiting for me to call him and give him the go ahead on the estimates, but that he hadn't submitted them yet. I never said I would call and I had already given him the go ahead. He then stated that he would go ahead and submit them on Friday the 13th, and we should hear back within 24 hours from State Farm. I called State Farm on the 19th and they have not received the estimates from Isaac. I called the office and Estafany told me she would have him call me back, and he never did. I called them today, September 20, and fired them. Isaac couldn't even get the estimates to the insurance company in 6 days short of a month. I have no idea where they got all the great reviews from because he does not run a customer friendly, responsible, reputable company. Thanks Isaac for "DROPPING THE BALL " AND WASTING MY TIME" IF YOU DIDN'T WANT TO DO THE WORK, YOU COULD HAVE JUST SAID SO. DON'T GO HERE IF YOU HAVE INSURANCE CLAIMS...THEY CAN'T HANDLE THE SITUATIONS WITH THE INSURANCE COMPANIES. BAD, BAD, BUSINESS ETIQUETTE!!!!!
06:53 29 Jul 19
98 jaguar XK8 CONVERTIBLE. Beautiful work, as you can see by these pictures.
15:39 01 May 19
I am pleased with the results on my hood. I'm so glad they were able to fix the paint job. I might be back soon for another fix. Thanks guys!
01:18 21 Mar 19
We took a 1997 Dodge Ram to the Riverside location top be repainted. The paint on the roof and hood was completely destroyed from 24 years of the sun/weather. When we came to get the truck, the paint-job was excellent and went beyond our expectations. The truck's paint job looks like it could of just came off showroom floor. The price was very reasonable and fair. I would not hesitate recommending IE Auto Body & Paint to anyone.
19:59 12 Mar 19
Came here after Seidners Collision refused to repair my car because they couldn't blend the paint and guarantee the work?...? Made no sense but these guys were able to fix my car after I've been hit in the front and now it looks like brand new. They even cleaned and polished it. Estephany was super nice and personable. Recommend for sure
16:48 04 Feb 19
The lady at the front desk is very helpful and the turn around time was great to get my bumper fixed. They did a good job.
Emiliano Anthony Hernandez
20:17 17 Oct 18
Isaac is the best! Give them a try, you won’t regret it! Their work is awesome!!!
13:53 15 Nov 17
I've had two great experiences with Inland Empire Auto Body and Paint. One was a minor repair, and the other was a major job, and both times, they handled it quickly and efficiently, with absolutely no hassles with insurance or anything else. The quality work they do is excellent. My car looks better than it has in years, and the customer service is exceptional. I had to drop off my car right at closing time on a Friday night, and they stayed late to get me checked in. They're great people. No one wants to be in an accident, but if it ever happens again, I know exactly where I'll be taking my car. I highly recommend them.
01:18 24 May 17
This auto body shop is awesome! The staff is helpful and friendly. They work they did on our car came out like brand new! Very happy with the experience and we are taking our other car in for small dent and ding repairs. Better than fair prices. Great experience!
23:22 19 May 17
Great customer service. Isaac and his team were very helpful, also flexible in regards to drop off and pick up. Gave me a good price as well. I'll be recommending them to all my friends and family.
21:27 27 Feb 17
Inland Empire Auto Body & Paint is awesome! My son got into a car accident and I went to Lucy and Isaac and what a great experience. They took care of everything with the insurance company. And the work was excellent, better than I ever anticipated. I highly recommend them, not just as a great body shop but they are great people to work with! Really good human beings.
18:21 27 Feb 17
I had a great experience with this collision shop. I highly recommend them. They have a friendly staff that is always willing to help, and keep you updated on the process of your claim. The work was great. I am very pleased. Thank you IE shop for your help.